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Customer Experience Professional

2 months ago

Perth, Western Australia Cisco Full time
Overview

Cisco, a leading technology company, is seeking an experienced Customer Experience Professional to join its team. As a key player in the company's transformation, you will focus on delivering exceptional customer value through personalized interactions.

Salary

The estimated salary for this role is $AUD 120,000 - $150,000 per annum, depending on experience and qualifications.

Job Description

This dynamic role involves driving software adoption and utilization across Cisco's portfolio of products, software, and services. As a Technical Adoption Specialist, you will proactively identify opportunities to maximize customer value realization and growth.

Required Skills and Qualifications
  • 7+ years' experience in the technology industry with a focus on customer success and software adoption
  • Advanced understanding of IT/infrastructure and software lifecycles
  • Proven ability to drive continuous software value through use-case driven engagements with customers
  • Direct experience in post-sales or professional services functions with customer advocacy and engagement
Benefits

Cisco offers a range of benefits to support your personal and professional growth, including:

  • A competitive salary package
  • A comprehensive training program
  • Opportunities for career advancement
  • A collaborative and innovative work environment
Why Join Us?

Cisco is reshaping its Customer Experience Operating Model to deliver more personalized, proactive, and predictive interactions. As a key player in this journey, you will help customers maximize the value of their Cisco technology investments and foster deep trust and lasting relationships.