Customer Service Professional

3 weeks ago

Perth, Western Australia Aviva Full time

At Aviva, we're looking for a skilled Customer Service Professional to join our Insurance Customer Service Team.

Key Responsibilities

In this role, you'll provide telephone support to our customers, processing and servicing their insurance policies. You'll also gather the correct information professionally and efficiently, ensuring compliance with internal policies, regulations, standards, and customer service.

You'll take time to understand the needs of our customers, building rapport, and tailoring the product to suit their needs. You'll be capable of utilising a range of systems simultaneously and work in a dynamic team.

We have both full-time and part-time opportunities (minimum 24 hours) available. Our contact centre is open Monday - Friday 08:00 – 20:00, Saturday 8:00 – 18:00 and Sunday 10:00 – 16:00. Your shift pattern will cover these hours on a rotational basis. Most of our people are smart working and after the successful completion of training and you have achieved the desired competency level you will be eligible for smart working– spending around 50% of their time in our offices and 50% at home.

About the Role

This is an excellent opportunity to start your career in customer service or take your existing skills to the next level. Experience in the insurance industry is not essential as we provide extensive training which you are required to attend for up 6 weeks in our Perth office and on a full-time basis.

Please note that this job role is not sponsorable under the Home Office points-based system.

Requirements
  • A great phone manner with the ability to build rapport and show empathy with strong communication, listening and questioning skills
  • Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first
  • Ability to multitask with multiple systems whilst simultaneously supporting customers on the telephone
  • Embrace and supports change, matched with the ability to share ideas and suggestions to improve our customers' journey
  • Previous Customer Service experience is desirable but not essential, full training will be given
What We Offer

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

  • Starting salary between £23,900 - £25,700 per year (dependent on location, skills, experience, and qualifications)
  • Bonus opportunity - 6% of annual salary (Actual amount depends on your performance and Aviva's)
  • Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
  • 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
  • Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
  • Up to £1,200 of free Aviva shares per year through our Maching Share Plan and share in the success of Aviva with our Save As You Earn scheme
  • Brilliantly supportive policies including parental and carer's leave
  • Flexible benefits to suit you, including sustainability options such as cycle to work
  • Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
  • We take your wellbeing seriously with lots of support and tools

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