Healthcare Customer Service Professional
1 month ago
We are seeking a friendly, professional, and customer-focused individual to join our clients dedicated Reception team as a Healthcare Customer Service Professional. This role is essential to creating a welcoming atmosphere for all visitors and users of the facility, ensuring they feel respected, supported, and guided from the moment they enter.
Key Responsibilities:- Welcome and assist all facility visitors, addressing enquiries promptly and professionally.
- Provide wayfinding assistance to various locations within the facility and direct couriers or deliveries as necessary.
- Maintain a clean, organised, and well-presented reception area at all times.
- Handle inquiries related to parking and provide access to translation services for non-English-speaking visitors.
- Address and manage difficult interactions calmly and respectfully, escalating to the Reception Manager when needed.
- Respond quickly to emergencies in line with the facility's Emergency Management Plan.
- Exceptional customer service skills, with a strong focus on empathy and respect.
- Proven experience in a customer-focused role; experience in a healthcare setting is desirable.
- Familiarity with basic medical terminology is an advantage but not essential.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work independently and as part of a team. They will be highly organized, with a strong attention to detail and commitment to accuracy. A passion for delivering exceptional customer experiences and making a positive impact is essential for this role.
We offer a competitive salary of AUD $65,000 - $75,000 per annum, depending on experience, along with opportunities for professional growth and development. If you are a motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply.
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