Customer Service Professional

4 weeks ago


Perth, Western Australia IAG Full time

About the Role

We are seeking a skilled Customer Service Professional to join our team in Perth.

As a Sales & Service Consultant, you will be responsible for providing exceptional customer service and support, converting inquiries into sales and retention outcomes.

This is a permanent, full-time position working Monday to Friday with some public holidays. Shifts are allocated between 9:00am - 8:00pm (rotating roster).

You will need to provide full availability to work within these hours. Rosters will be issued 4 weeks in advance.

The successful candidate will have previous customer experience, such as sales, hospitality or retail, and possess basic computer skills.

You will also have a willingness to learn, develop and self-motivate, and be solutions focused with the ability to think critically and analyse specific situations.

To work from home, you will need a high speed internet connection and a private home office set up.

About IAG

IAG is the largest general insurance group in Australia and New Zealand, underwriting over $AUD 13 billion of premium per annum.

We are committed to making your world safer through insurance, supporting ambitions and making it accessible.

We offer a range of benefits, including:

  • Growing your financial future with 13% superannuation as standard.
  • Access to up to 50% discount on general insurance.
  • Carers and parents hub and support.
  • Meaningful recognition through an award-winning system.
  • Welcome Back cash bonus when returning from parental leave.

We are committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees.

What's Next?

Click Apply to start your application process. This will take you to the IAG virtual assistant, Ready, who will guide you through a quick assessment and possibly a video question.

This usually takes 20-30 minutes to complete. If you qualify for the job, Ready will also book you in for an interview.



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