Customer Service Coordinator Professional

1 day ago


Perth, Western Australia Rentokil Initial Full time
Job Title: Customer Service Coordinator Professional

Rentokil Initial is a leading international company with a strong presence in the market.

About Us

We are a growing and successful business, employing approximately 38,000 colleagues across 66 countries. We offer a wide range of learning and development programs for our team members to enhance their skills.

Job Description

This role will see you utilise your previous customer service experience to build customer relationships, liaise with customers and make outgoing calls to customers to organise new jobs and build rapport to enable ongoing customer excellence.

The core responsibilities in this role include but are not limited:

  • Processing purchase orders
  • Liaising with customers on a daily basis
  • Processing enquiries efficiently and pro-actively resolving client issues
  • Supporting the Customer Services, Sales and Services team and Operations Team to achieve targets and deliverables
  • Make outgoing calls to our existing client database to promote our products and services
  • Coordinate, Schedule and Process jobs through an internal software
  • Processing and Approving invoices for customers through internal software
  • Building and maintaining relationships with customers and suppliers

Key Performance Indicators (KPIs):

  • Meet or exceed daily call targets
  • Resolve customer complaints in a timely manner
  • Process purchase orders accurately and efficiently
Requirements:

To be considered for this role, you will need to have:

  • Previous working experience in a similar role (customer service/administration/reception and support)
  • High attention to detail and excellent organisational skills
  • Excellent customer service skills
  • Intermediate computer skills
  • Complaint handling and conflict resolution skills
  • Ability to work under pressure, multi-task and work autonomously
  • Outstanding verbal and written communication skills
  • Love working in a team environment
  • Experience using Ariba would be an advantage
Benefits:

We offer a competitive salary of $60,000 - $80,000 per annum, depending on experience, plus a range of benefits including:

  • Opportunities for career progression
  • A supportive and inclusive work environment
  • Access to training and development programs
  • A generous leave entitlement

Estimated Salary Range: $65,000-$75,000 per year

If you're passionate about delivering exceptional customer service and have a strong desire to grow your career, we'd love to hear from you



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