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Support Services Manager
3 weeks ago
Job Summary:
The Business Support Team Leader plays a pivotal role in overseeing the Executive Support and Business Support teams, ensuring cohesive and effective support services in a dynamic environment.
- This position requires a high level of leadership and management expertise, as well as excellent communication skills.
- A strong focus on team development and collaboration is essential for success in this role.
About You:
- You have proven experience in managing a team and leading projects.
- You possess excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and stakeholders.
- You are a strategic thinker with a strong attention to detail, able to prioritize tasks and manage multiple deadlines.
Key Responsibilities:
- Lead and motivate a high-performing team to achieve business objectives.
- Becoming a subject matter expert in business processes and providing hands-on support during peak times.
- Meet and exceed key performance indicators (KPIs) and other targets.
- Manage resources and oversee recruitment for vacant positions.
- Serve as a point of escalation for complex requests.
- Provide leadership, mentorship, and opportunities for team development.
- Identify opportunities to improve or streamline support processes.
What We Offer:
- We value diversity and inclusion and encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTQI individuals, those with lived experience of disability, and candidates from diverse cultural backgrounds.
- We offer a range of benefits including salary packaging, safety initiatives, recognition programs, and wellbeing support.
- We provide ongoing learning and professional development through our dedicated L&D and discipline Educator teams.
