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Technical IT Support Specialist

2 weeks ago

Williamstown, South Australia beBeeSkill Full time $70,000 - $85,000
Job Description:

We are seeking a highly skilled and motivated IT professional to join our team as a Support Engineer.

This role involves handling escalated issues from Level 1, providing in-depth troubleshooting across Microsoft 365, Active Directory, networking, and endpoint management.

You will be responsible for ensuring smooth day-to-day IT operations, escalating only the most advanced problems to senior engineers.

Key Responsibilities:
  • Set up and support user devices
  • Manage system access
  • Resolve complex tickets
  • Evaluate root cause analysis within a helpdesk role
Requirements:
  • At least 3 years' experience with M365 and Azure
  • Experience within a Managed Service Provider (MSP)
  • Previous experience troubleshooting Cisco Networks across LAN/WAN as well as VoIP
  • Strong communication skills

This is an excellent opportunity for individuals who thrive in fast-paced environments and possess strong technical skills.