
Senior IT Support Specialist
1 week ago
Job Title: Senior IT Support Specialist
We are seeking a highly skilled and experienced IT Support Specialist to join our team as a Senior Support Engineer. This is a unique opportunity to work with a reputable MSP in regional Victoria, providing top-notch support services to our growing client base.
Key Responsibilities:
- Provide advanced troubleshooting and resolution for complex technical issues across Microsoft 365, Active Directory, networking, and endpoint management.
- Set up and manage user devices, ensure system access, resolve intricate tickets, and guarantee smooth day-to-day IT operations.
- Elevate only the most critical problems to senior engineers for expert analysis.
Requirements:
- At least 3 years of experience working in a Managed Service Provider (MSP) environment.
- Prior experience in troubleshooting Cisco Networks across LAN/WAN as well as VoIP.
- Experience working with M365 and Azure.
- Demonstrated knowledge of root cause analysis within a helpdesk role.
- Excellent communication skills.
- Driver's License and a readily accessible vehicle.
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