Support Services Director

6 days ago

Williamstown, South Australia beBeeLeadership Full time $110,479 - $126,070

Job Overview:

This dynamic leadership position oversees the execution of support services, ensuring cohesive and effective support in a fast-paced environment.

The Business Support Team Leader plays a pivotal role in driving business processes forward, providing expert guidance, and fostering a culture of collaboration and excellence.

  • Lead a high-performing team, motivating them to achieve outstanding results
  • Become an authority on business processes, offering hands-on support during peak times
  • Meet and exceed performance metrics
  • Manage resources effectively, overseeing recruitment for vacant positions
  • Serve as a point of escalation for complex requests
  • Provide leadership, mentorship, and opportunities for team development
  • Identify opportunities to improve or streamline support processes
Key Responsibilities:
  1. Strategic Leadership: Drive business growth by leading a high-performing team
  2. Process Expertise: Develop and maintain expertise in business processes, providing exceptional support
  3. Performance Management: Meet and exceed performance metrics, ensuring seamless service delivery
  4. Resource Optimization: Effectively manage resources, overseeing recruitment and talent management
  5. Escalation Point: Serve as a trusted advisor, resolving complex issues with ease
  6. Mentorship: Foster a culture of growth and development, empowering team members to reach their full potential
  7. Continuous Improvement: Identify areas for improvement, implementing changes to enhance support services

About You:

  • Proven leadership experience in a demanding environment
  • Self-motivated individual with a collaborative approach
  • Outcome-focused professional with excellent time management skills
  • Highly organized problem solver with a ability to multitask and take initiative
  • Flexible and adaptable individual with an agile mindset
  • Ability to anticipate issues and communicate insights effectively
Benefits:
  • Supportive organizational culture that values its people
  • A career in the forensic mental health sector offers diversity, challenge, and reward
  • Ongoing learning and professional development through dedicated L&D teams
  • Career advancement opportunities in a system committed to compassion and connection
  • Employee benefits such as salary packaging, safety initiatives, recognition programs, and wellbeing support
We are an equal opportunity employer

We value diversity and inclusion, and welcome applications from individuals with diverse backgrounds and experiences. We prioritize creating a workplace culture that is respectful, inclusive, and supportive of all employees.

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