Help Resolve Community Issues
7 days ago
The council serves a culturally, socially, and economically diverse community in Sydney.
Key Responsibilities- Provide accurate information and resolve customer enquiries and issues on council services.
- Serve as the first point of contact for customer enquiries, transactions, and action requests.
- Deal effectively with a wide range of enquiry subjects in a challenging environment.
- Register and respond to customer action requests, enquiries, and transactions in a professional manner.
- Escalate customer action requests to other areas as appropriate.
- Certificate III in Customer Contact or equivalent customer service experience.
- Experience in customer service roles in face-to-face and/or call centre environments.
- Experience in managing customer relationships.
- Computer literacy skills.
- A temporary full-time position.
- An attractive remuneration package.
- Accrued time off program.
- Professional growth and development opportunities.
- Access to employee health and wellbeing programs.
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