Customer Issue Resolvers

2 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $87,700 - $124,932

About Customer Resolution Specialists

We are seeking a professional to join our team in resolving customer complaints and issues.

  • Review and resolve internal and external complaints across SA, ACT and NSW in a timely and quality manner.
  • Provide insight and guidance to claims teams and other internal stakeholders on trends and ways to rebuild trust with our customers.

This is a permanent full-time opportunity that can be based from either our Sydney or Melbourne office. You will have hybrid working conditions, requiring a high-speed internet connection and a private home office setup.

Key Responsibilities:
  • Customer Service Skills: Provide exceptional service to customers through effective communication and problem-solving skills.
  • Dispute Resolution Experience: Utilize strong analytical thinking skills to review and resolve complex customer complaints.
  • Communication Skills: Adapt written and verbal communication skills to suit the audience and effectively convey information.
  • Analytical Thinking: Demonstrate solid analytical thinking skills to identify trends and areas for improvement.
  • Influencing Skills: Utilize influencing skills to guide claims teams and internal stakeholders towards achieving business objectives.
  • Resilience: Maintain high resilience levels to handle challenging situations and prioritize tasks effectively.
  • Decision-Making: Make consistent decisions that align with business goals and policies.
  • Product Knowledge: Possess knowledge of CTP and related products to provide accurate information to customers.
Benefits:
  • Growth opportunities through training programs
  • Flexibility through MyFlex program
  • Partnership discounts on everyday items
  • Certified Family Inclusive Workplace
  • AWEI Awarded business
  • Commitment to being a net zero business by 2050

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