Keyholder In Resolving Customer Issues

1 week ago

Sydney, New South Wales, Australia Bebeecustomerservice Full time

About Us
We are seeking an experienced professional to fill the role of Customer Service Resolution Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that all stakeholders receive the highest level of professionalism.
You will respond to internal queries in a timely and appropriate manner, while maintaining confidentiality of customer and provider information.
This role requires excellent communication and planning skills, as well as a results-oriented and goal-driven approach.
The successful candidate will have good interpersonal skills, strong initiative and resourcefulness, and the ability to contribute actively to improvement initiatives.
The ideal candidate will also have customer service experience and energy industry knowledge is desirable but not essential.
In this role, you will maintain accurate and up-to-date A2 and customer documentation, and be accountable for the quality and daily performance of tasks, ensuring KPIs are met.
About You
What We Are Looking For
Interpersonal Skills: Good interpersonal skills with the ability to communicate effectively with customers and providers.
Initiative: Strong initiative and resourcefulness with the ability to work independently.
Communication Skills: Excellent communication and planning skills with the ability to articulate thoughts clearly and concisely.
Results-Oriented: Results-oriented and goal-driven with the ability to meet deadlines and achieve targets.
Customer Service Experience: Customer service experience is essential for this role.
Energy Industry Knowledge: Energy industry knowledge is desirable but not essential.

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