Lead Customer Issue Resolver

2 days ago

Sydney, New South Wales, Australia beBeeCoordinate Full time $60,000 - $65,000

Escalations Coordinator

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At Protech, we are seeking an experienced professional to perform a critical role in our client's operation. This is a full-time permanent position, working on site Monday-Friday.

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  • Act as the point of escalation for customer care team members to resolve issues promptly and professionally.">
  • Resolve escalated customer enquiries within agreed service level agreements.">
  • Process claims against suppliers for replacement services.">
  • Ensure excellent communication with customers, providing timely responses and updates.">
  • Liaise with other departments to establish effective service support activities.">
  • Collaborate with service technicians/contractors to meet expectations.">
  • Assess the severity of customer escalations with appropriate urgency.">
  • Perform general ad-hoc duties.">
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Requirements

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  • 2+ years experience in a call centre environment (claims highly regarded).">
  • Customer service skills, ideally within the retail sector.">
  • Demonstrated experience in achieving outcomes with customers.">
  • Excellent communication and phone manner.">
  • Ability to work well under pressure.">
  • Knowledge of the retail industry highly regarded.">
  • Full working rights available to work on site Monday-Friday.">
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About Us

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We offer great work to talented individuals, making job searching easier. Our benefits include:

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  • Safe and reliable work environments.">
  • Correct pay, on time.">
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As an equal opportunity employer, we provide opportunities across various industries nationwide.

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