Resolve Customer Issues

3 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $90,000 - $110,000
Customer Service Professional

We are a global organization driven to improve people's lives by making their air safe and clean.

About the Role

Our Customer Care Specialists excel in resolving customer complaints, ensuring all cases are resolved to the satisfaction of our valued customers. They possess extensive product knowledge, enabling them to provide expert recommendations and support to our frontline teams.

The role involves three key components:

  • Investigating and resolving complaints efficiently and effectively.
  • Converting customers into advocates by recommending our best products.
  • Serving as a subject matter expert for our frontline teams, providing real-time advice and support.

Main responsibilities include but are not limited to:

  • Investigating and managing complaints end-to-end as the primary escalation point across multiple contact channels.
  • Expertly selling our technology through price match and exclusive offer lines.
  • Supporting frontline team members with product knowledge as a subject matter expert.
  • Providing real-time advice and approvals to resolve customer queries efficiently.
  • Assisting in identifying continuous improvement opportunities and providing feedback to stakeholders.
About You

To succeed in this role, you must be passionate about delivering exceptional customer service, driven by a determination to exceed expectations. Strong analytical and decision-making skills are essential, along with the ability to resolve conflicts and solve problems effectively.

A genuine love for connecting with people and engaging in meaningful conversations is crucial. Empathy, understanding, and a solution-focused mindset will enable you to address customer needs thoughtfully, while resilience and composure under pressure will help maintain a positive attitude.

Previous call centre experience and work experience within customer service are highly desirable. Experience with data entry or administration, including Excel and CRM systems, is also preferred. High-level written communication skills are required.

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