Director of Product Enablement

1 week ago

Sydney, New South Wales, Australia Prezzee Full time

This is a pivotal role at Prezzee, where you will lead the charge in building the foundation for us to thrive at scale. As the Head of Product Enablement, you will manage key domains like fraud, payments, ordering, customer service, and internal systems. You will work across our markets, ensuring we meet the unique demands of each one. Reporting to the Chief Product Manager and as a key member of our Product Leadership Team, you will help shape our product framework, create best practices for financial and customer management, and foster strong cross-functional relationships across the business.

Responsibilities include:

  • Developing a multi-year product strategy that balances customer expectations with innovation to ensure competitive growth
  • Empowering Product Managers to create ambitious roadmaps and deliver measurable success
  • Leading, coaching, and inspiring a diverse team of Product Managers and four cross-functional squads
  • Fostering a culture of innovation, customer-centricity, and collaboration across teams
  • Partnering with Engineering, Sales, Marketing, Customer Care, and Operations to align on priorities and ensure cohesive go-to-market strategies for new features

As a key member of our Product Leadership Team, you will be responsible for overseeing vendor relationships, negotiating contracts, and evaluating investments to maximize ROI and ensure informed, data-driven decisions. You will also leverage market trends and emerging technologies to champion innovation and foster creative problem-solving for new products and services.

Skills required:

  • A degree in business, marketing, finance, or related fields
  • Significant experience leading Product Management, particularly in customer service tech, payments, or fraud
  • Proven Commercial Product Management experience with a focus on passion, resilience, flexibility, ownership, accountability, pragmatism, and collaboration
  • Strong critical-thinking skills, able to adapt to shifting priorities and timelines, work at pace, and resolve ambiguity while achieving goals
  • Excellent communication and influencing skills, capable of engaging with senior leadership, navigating senior-level relationships, and supporting teams through significant change

Benefits include:

  • We run an incentive scheme based on both company-wide targets and individual performance
  • Employee referral program and staff discounts
  • Regular virtual and face-to-face events to bond and maintain our community vibe
  • Flexible hours, Culture Swap Days & 30 day work from anywhere
  • Self-led online learning to formal Leadership Development programs, as well as industry-specific learning opportunities and Lunch & Learn sessions
  • Fortnight FIRE Fridays where teams come collaborate to spark with Formative Ideas, Research and Experiment in tech improvements
  • Be an advocate or ally and create connection and belonging in our employee Resource Groups such as EmpowHer and Pride
  • Telus Wellbeing platform to support your mental, social, financial and physical wellbeing

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