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Product Director

4 weeks ago

Sydney, New South Wales, Australia EFinancialCareers Ltd. Full time
Job Title: Director, Consumer Product

Join EFinancialCareers Ltd. as a Director, Consumer Product and lead the Consumer Product team in driving the overall performance of Mastercard's consumer product portfolios, including debit, credit, and BNPL.

About the Role:

The Director, Consumer Product will be responsible for leading the Consumer Product team and developing a deep understanding of the segment through benchmarking, competitive analyses, and research. They will drive product strategy by generating profitability analyses and business cases, and interpreting and applying program vision and strategy to product strategy and roadmap.

Key Responsibilities:
  • Lead a positive and supportive team, and act as a Leader within the broader Core Payments and Consumer Solutions Centre teams.
  • Drive product strategy by developing a deep understanding of the segment through benchmarking, competitive analyses, and research.
  • Interpret and apply program vision and strategy to product strategy and roadmap for the Products they manage.
  • Leverage data to quickly identify Product performance challenges, creating proactive plans to drive usage and revenues.
  • Use data-driven analysis to prioritize resources and support Account Managers to deliver against the plan.
  • Ensure that the broader Mastercard organization is enabled to sell focus Products by creating compelling communications & marketing content in partnership with Marketing.
  • Lead cross-functional teams (e.g. Product, Product Management-Technical, CX&D) in the development of business requirements to achieve Product objectives.
  • Work with the Account and Sales teams to build exciting customer pitches and presentations and deliver to customers.
  • Building and maintaining strong relationships and cooperation with internal stakeholders and external customers to deliver on our business targets.
  • Support in managing the lifecycle of existing partnerships and benefits.
  • Develop talent and provide timely feedback, coaching in the moment, and mentoring.
  • Demonstrate and drive Mastercard Way behaviours through their behaviour, recognitions, coaching, and employee engagement.
About You:

We are looking for an entrepreneurial spirit and ambition to play a key role in promoting superior customer experiences and customer centric business solutions. You should have interest and passion for payments, banking, financial services, and e-commerce, and proven ability to multi-task, prioritise and delegate work within a team effectively.

You should be eager to develop and grow team members, and to maintain a positive, high performing team environment. Understanding of Australian and/or New Zealand payments regulatory environment is a must, as well as demonstrable experience of card programs, experience in issuing an advantage.

Strong analytical and product development skills, with demonstrated ability to deliver, ability to build rapport and relationships with both internal and external stakeholders, and have business acumen with the ability to create and communicate solutions that meet real customer needs.

Strategic thinker with outstanding communication skills on all levels, and eager to learn, develop and get involved as part of a high-performance team.

Corporate Security Responsibility: All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.