Product Enablement Specialist

4 weeks ago

Sydney, New South Wales, Australia Tyro Payments Limited Full time

About Tyro Payments Limited

We're a tech company at heart, fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.

Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our strong team of 600+ Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of payments and commerce for Australian businesses.

About the role:

As a Product Enablement Lead, you will play a pivotal role in both the sales and account management processes for new and existing customers. You will be actively involved in regular meetings with strategic customers, where your insights and technical expertise are crucial in understanding their needs and challenges.

Your responsibilities include:

  • Designing and building customised solutions that leverage our comprehensive suite of APIs, enhancing payment experiences and delivering meaningful outcomes for our customers.
  • By aligning technical solutions with customer objectives, you will help drive success and foster strong, productive relationships.
  • Your deep involvement in the sales cycle and your ability to articulate technology and product positioning to both business and technical users are essential in this role.

Key Responsibilities

Solution Design:

  • Collaborate with the sales team to identify and understand customer opportunities where we could enhance the payment experience.
  • Design scalable and robust payment solutions that address client needs, leveraging a deep understanding of payment processing technologies, industry best practices, and regulatory requirements.
  • Develop detailed solution architectures, including system diagrams, integration approaches, and technical specifications, to articulate the proposed solutions effectively to customers.

Sales Support:

  • Serve as the technical subject matter expert during customer engagements, participating in meetings, presentations, and workshops with new and existing customers.
  • Conduct product demonstrations and proofs of concept (POCs) to showcase the functionality and capabilities of proposed solutions, effectively addressing client concerns and objections.
  • Collaborate with cross-functional teams, including product development, engineering, and implementation, to ensure alignment between customer requirements and proposed solutions.

Technical Consultation:

  • Provide strategic guidance and advice to customers on payment-related technology trends, emerging market opportunities, and industry best practices.
  • Advise customers on integration strategies, security considerations, and performance optimisation techniques to maximise the effectiveness and efficiency of their payment solutions.
  • Act as a trusted advisor to customers, building strong relationships and fostering long-term partnerships based on mutual trust and respect.

Sales Enablement:

  • Develop and maintain a repository of reusable solution assets, including whitepapers, case studies, and technical documentation, to support the sales process.
  • Deliver training sessions and workshops for sales teams on payment solutions, ensuring they have the necessary technical knowledge and skills to effectively position offerings to prospective customers.
  • Stay abreast of market trends, competitor offerings, and industry developments to continuously enhance the competitiveness of our payment solutions and sales approach.

Requirements

  • Proven experience (5 years) in a pre-sales or solutions focused role, with experience in value added solutions or payments.
  • Understanding of payment processing technologies, including but not limited to payment gateways, merchant services, fraud prevention, and tokenisation.
  • Strong technical proficiency and familiarity with APIs, SDKs, and integration protocols.
  • Excellent communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
  • Demonstrated ability to collaborate effectively across teams and influence stakeholders at all levels of an organisation.
  • Customer-centric mindset with a passion for delivering exceptional experiences and driving customer success.

Benefits

We've worked hard to create an environment that's big on diversity, inclusion, and flexibility, and one that suits the changing needs of our people across Australia. Here are just some of the things our team members tell us they love about working here:

  • A hybrid working policy that truly enables you to live your best life
  • Learning and career development opportunities
  • 16 weeks paid primary carers leave
  • 12 weeks paid secondary carers leave
  • Annual team-based volunteer day
  • We're a social bunch, we love a weekly team social event, snacks, a selection of craft beer, wine and non-alcoholic beverages, ping pong and video games
  • Taco Tuesdays
  • Mental health and wellness initiatives
  • Personal finance initiatives

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