Strategic Membership Director
1 week ago
We are seeking an exceptional Strategic Membership Director to lead our membership operations and drive strategic growth. Reporting to the leadership team, you will oversee the management of all aspects of membership activities, ensuring adherence to relevant frameworks, policies, and procedures.
Key Responsibilities:- Oversee new membership application assessments, advancement between membership status, renewals, cessations, skilled migration assessments, public practitioner certification processes, and exam special consideration assessments
- Develop and implement business process improvements to enhance efficiency and quality
- Support system implementations and upskill teams to adopt new systems and processes
- Maintain strong relationships with members, stakeholders, and internal teams
- Demonstrated people and team management capabilities, relationship management, and adaptability to change
- Strong compliance, quality management, or audit knowledge, as well as business process improvement skills
- Previous experience in supporting system implementations and upskilling teams to adopt new systems and processes
- Proven management experience within a member service environment, with a strong understanding of accounting, professional standards, and qualification assessment
- Excellent influencing and communicating skills, with the ability to work with diverse stakeholders
- Competitive salary: $120,000 - $150,000 per annum
- Generous rewards and recognition program
- Monthly health and wellbeing sessions, weekly learning labs, and opportunities for professional development
- Hybrid working arrangement, with at least three days per week spent in the office
- Paid parental, volunteer, study leave, and additional leave purchase options
- Annual incentive scheme and access to learning & professional development opportunities
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Strategic Membership Director
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