Membership Acquisition Specialist

2 weeks ago


Melbourne, Victoria, Australia Michael Page Full time
About Our Organisation

Our client is a leader in the not-for-profit sector, based in Melbourne's CBD. With a commitment to excellence and year-on-year growth, they strive to deliver exceptional services to their community.

Job Overview

This role plays a key part in supporting membership acquisition and retention efforts, reporting directly to the Member Services Manager.

Main Responsibilities
  • Develop and implement strategies to enhance member engagement through digital tools, data collection, and follow-up procedures.
  • Maintain accurate records of member interactions, including quote preparation and membership transitions.
  • Provide exceptional customer service by handling inquiries related to membership status, benefits, and service offerings.
  • Contribute to team KPIs by ensuring targets for service delivery, customer engagement, and quality assurance are met.
  • Pursue ongoing training and development, staying current with industry trends and internal policies.
  • Analyze data to propose actionable improvements that elevate the member experience.
Requirements
  • A strong passion for delivering excellent service and working collaboratively within a small team.
  • Strong communication skills (written and verbal), attention to detail, and the ability to handle a fast-paced environment.
What We Offer
  • A hybrid work arrangement.
  • $69,000 per annum inclusive of superannuation.
  • The opportunity to work for a respected not-for-profit organisation.


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