Front Office Representative

1 day ago

Cairns, Queensland, Australia beBeeCustomerService Full time $45,000 - $60,000

Job Title: Front Office Representative

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The role of the Front Office Representative involves providing exceptional service to guests from check-in through check-out, ensuring a smooth and efficient experience.

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To achieve this, you will be responsible for:

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  • Receiving and processing guest arrivals and departures\
  • Providing accurate information on hotel services and facilities\
  • Handling guest queries and resolving any issues in a timely and professional manner\
  • Ensuring all front desk equipment is functioning properly and making repairs as needed\
  • Maintaining confidentiality and handling sensitive guest information with discretion\
  • Working collaboratively with other departments to ensure seamless service delivery\
  • Attending training sessions to improve product knowledge and enhance skills\
  • Conducting regular audits to identify areas for improvement\
  • Participating in quality control initiatives to maintain high standards\
  • Demonstrating a commitment to delivering outstanding customer service at all times\
  • Assisting with room assignments, key distribution, and other administrative tasks as required\
  • Performing opening and closing procedures, including counting and reconciling cash and credit card transactions\
  • Meeting performance targets and contributing to achieving business objectives\\/ul",

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