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Front Office Ambassador
3 weeks ago
We are seeking a professional and welcoming Guest Experience Representative to create seamless experiences for our guests from check-in to check-out.
Key Responsibilities- Greet guests warmly and handle check-ins and check-outs with efficiency and care.
- Respond to guest requests and questions with professionalism and local knowledge.
- Promote loyalty programs and support sign-up targets.
- Identify opportunities to enhance guest experiences.
- Manage bookings, phone calls, and basic porter duties as needed.
This is a key member of our front office team. As a Guest Experience Representative, you will be responsible for creating memorable experiences for our guests.
You will work closely with other teams to ensure our guests have an enjoyable stay.
The ideal candidate will have excellent communication skills, a friendly demeanor, and a passion for delivering exceptional customer service.
We offer a dynamic work environment and opportunities for growth and development.
What You Will Do- Deliver exceptional customer service to all guests.
- Handle check-ins and check-outs efficiently and professionally.
- Provide information and assistance to guests as needed.
- Promote our loyalty program and encourage guests to participate.
- Identify opportunities to upsell and enhance guest experiences.
