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Front Office Receptionist

2 weeks ago


Cairns, Queensland, Australia Park Regis Cairns Pty Ltd Full time $40,000 - $80,000 per year

Park Regis City Quays & Piermonde Apartments are looking for the next person to join our Front Office Team. We are currently looking for the next person to join our expanding Front Office Team.

We are currently looking for someone who will be there to support the Front Office Team in all aspects with a hand on approach and ensuring both our customers and our team are happy.

Your key responsibilities will be (but not limited to):

  • Welcoming guest to the hotel during check-in & checking out and also during their stay with us
  • Assisting guests with any requests and sharing your local knowledge
  • Working alongside housekeeping and maintenance to ensure all aware of guest movements and requests
  • Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests as required
  • Dealing with any customer complaints or issues with the best outcomes

Skills and experience

  • Knowledge of RMS or similar PMS
  • Able to use software such as SiteMinder
  • Excellent time management skills
  • Professional phone manor
  • Microsoft programs such as Outlook, Excel and Word
  • Tour Reservations System or similar
  • Previous experience within a MLR property not essential
  • Flexible to work various shifts including weekends, public holidays & over nights

Park Regis Cairns is offering you:

  • A dynamic and supportive work environment that values creativity and collaboration.
  • Professional growth and development opportunities
  • Online learning platform and career development programs
  • Amazing discounts across our wide network of hotels and retail outlets
  • Benefits and Rewards Platform — Perkbox
  • Option of Full Time or Casual

About Us

Park Regis Cairns, located in Cairns CBD, is a proud member of Seibu Prince Hotels & Resorts. Known globally for its Japanese origins and commitment to excellence, innovation, and personalised service, Seibu Prince Hotels & Resorts brings a world-class hospitality experience. As part of this prestigious group, Park Regis Cairns embodies these values while offering a unique, locally inspired experience. Our connection to Seibu Prince enhances our expertise and resources, ensuring every guest enjoys exceptional service with a distinct local touch.

If you feel you meet the criteria, please apply online. Only successful applicants will be contacted