
Building Relationships and Driving Sales
5 days ago
We are seeking a skilled professional to work closely with our Branch Manager to identify leads in the branch and increase the value of our customer base through in-branch sales and referrals.
This role is responsible for delivering superior customer service while achieving sales targets and extending customer relationships by identifying needs, increasing wallet share and driving 'Products Per Customer'.
The successful candidate will also be responsible for encouraging, coaching and developing CSOs to identify customer needs and generate referral leads, while seeking opportunities for lending referrals to the branch Lending Specialist.
About YouTo succeed in this role, you will need:
- Previous banking experience, including cash handling and compliance
- Proven experience in sales and cross selling
- Experience in motivating and coaching
- Proven experience in providing exceptional customer service
- Excellent written and verbal communication skills
- Knowledge and proven skills in management of branch operations and teams
- General business acumen
- Proven customer service orientation with demonstrated relationship building skills
- Working knowledge of Windows programs
We are one of Australia's leading regional banks, providing a genuine alternative for financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and making a difference.
We are passionate about providing opportunities for career development in a transformational and collaborative environment with a strong focus on community.
We strive to foster a workspace that values and leverages difference, creating new possibilities where our people feel confident to bring their best selves to work every day.
We are committed to diversity and an inclusive workforce, with a goal to reflect the customers and communities we serve.
Our BenefitsWe offer a range of benefits to support your career and well-being, including:
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- 5 employee diversity network groups focusing on: First Nations Reconcilation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career
We welcome applications from Aboriginal and Torres Strait Islander People and those who are passionate about making a difference in the financial services industry.
Please note that background screening may be required as part of the application process.
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