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Customer Service Coordinator

2 months ago

Rouse Hill, New South Wales, Australia Alstom Full time

About Alstom

At Alstom, we understand the complexities of transportation networks and the importance of efficient mobility solutions. As a leading provider of transportation systems, we offer a diverse range of products and services to our customers worldwide.

Your Future Role

We are seeking a highly skilled Customer Service Coordinator to join our team at our Repair and Overhaul Center (ROC). This role would suit a qualified professional who thrives in a customer-facing position and has a strong understanding of industrial operations.

Key Responsibilities

  • Ensure the smooth flow of information and demand between the ROC and project sites.
  • Implement industrial master data in various systems, including GSI and SES.
  • Manage the end-to-end flow of information and parts in SAP and other tools used for information management.
  • Provide feedback to customers on the operation of repaired components.

Requirements

  • Excellent communication skills with the ability to build strong relationships with internal and external stakeholders.
  • Ability to create and update documents and process information from SAP.
  • Experience using SAP and industrial operations management systems.
  • Tertiary qualifications in Engineering (Industrial) preferred.
  • Experience in repairs management with a customer interface preferred.

What We Offer

  • A competitive package that recognizes your performance and potential.
  • Flexible working options to suit your needs.
  • Opportunities for growth and development in a dynamic and innovative company.
  • A collaborative and inclusive work environment.

About You

We value passion and attitude over experience. If you are a motivated and results-driven individual with a strong understanding of industrial operations, we encourage you to apply for this exciting opportunity.