Funeral Services Coordinator

4 weeks ago


Castle Hill, New South Wales, Australia Invocare Full time

About the Role

This is a vital support role that provides assistance to client families on a full-time basis. Your duties will involve:

  • Coordinating and presenting audio-visual presentations for services
  • Working with Funeral Directors to ensure AV and Chapel requirements are met
  • Maintaining the cleanliness and organization of Chapels and surrounding areas
  • Providing support to families during the farewell process
  • Collaborating with operations staff to provide effective administrative support services

What We Offer

As a member of the InvoCare team, you will have the opportunity to work in a dynamic and supportive environment. Our staff are passionate about providing exceptional service to families, and we offer a range of benefits to support your career growth and well-being.

  • Reward and recognition programs
  • Tailored induction and training programs
  • Networking opportunities across the business and with peers
  • Birthday and paid parental leave
  • Free access to an Employee Assistant Program
  • We are a diverse workplace and equal opportunity employer
  • Set remuneration bands with regular performance discussions and remuneration reviews

About You

We are looking for a highly organized and customer-focused individual who is able to work independently and as part of a team. You will have excellent communication skills, a calm demeanor, and the ability to prioritize and multitask in a busy environment.

Requirements

  • A calm demeanor and "can do" attitude
  • Excellent written and oral communication skills
  • Ability to work independently and as part of a team
  • Flexibility to work weekends
  • Focus on customer service and collaborative business relationships
  • EMPATHY, EMPATHY, EMPATHY
  • Resilience is a MUST – we want candidates who are focused, committed, and passionate
  • High attention to detail
  • Strong skills in MS Office Suite and the ability to troubleshoot AV systems and pull together presentations for families


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