Repair Line Customer Liaison

2 days ago

Rouse Hill, New South Wales, Australia Alstom Full time

At Alstom, we're committed to delivering innovative transportation solutions that move people and goods efficiently. As a Repair Line Customer Coordinator, you'll play a crucial role in ensuring the smooth operation of our Repair and Overhaul Center (ROC) at Rouse Hill. This exciting opportunity is perfect for a qualified Engineer who thrives in a customer-facing position and enjoys technical/operations.

We're looking for someone who can act as a tunnel for the flow of information and demand between the ROC and our Project sites. Your primary responsibilities will include:

  • Ensuring that industrial master data are well implemented in our systems (GSI, SES).
  • Integrating demand and priorities from our Projects with planning for repairs.
  • Managing the end-to-end flow of information and parts in SAP and other tools used for information management.
  • Providing feedback to customers on the operation of repaired components from trains.

We value passion and attitude over experience, so we're looking for someone who is eager to learn and grow with us. Some of the key skills we're looking for include:

  • Excellent communication skills with the ability to build and maintain strong relationships with internal and external stakeholders.
  • The ability to create/update documents and process information from SAP.
  • Experience using SAP.
  • Tertiary qualifications in Engineering (Industrial) preferred.
  • Experience in repairs management with a customer interface preferred.

As a Repair Line Customer Coordinator, you'll enjoy a range of benefits, including flexible/hybrid working options, 18 weeks paid parental leave, free gym membership, and a competitive package that recognises your performance and potential. We're committed to creating an inclusive workplace for everyone, and we welcome applications from diverse candidates.

At Alstom, we're passionate about delivering sustainable transportation solutions that make a real difference in people's lives. If you're up for the challenge, we'd love to hear from you.

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