Mining Industry Account Manager with Excellent Customer Service Skills

5 hours ago


Port Welshpool, Victoria, Australia The Resources Hub Full time
Industry Insights
The Resources Hub is a trusted supplier to the mining and undercarriage industry, offering a comprehensive range of undercarriage components and specialized services. Our company operates advanced facilities across Australia, prioritizing proactive maintenance and stock availability to minimize downtime. We leverage global supply networks to deliver fast and reliable support to mining operations, even in remote areas.

Job Overview
We are seeking a Customer Relationship Manager to foster and grow client relationships while delivering outstanding service. This role involves combining technical expertise with excellent communication skills to enhance the customer experience and explore upselling opportunities.

Key Responsibilities

  • Develop and maintain long-term relationships with clients in the mining equipment sector
  • Serve as the primary point of contact for clients, addressing queries and resolving issues promptly
  • Identify client needs and proactively suggest service improvements and upselling opportunities
  • Collaborate with internal technical teams to align services with client expectations
  • Manage customer data using CRM software and analyze trends to improve service delivery
  • Monitor customer satisfaction and produce detailed reports for key stakeholders


Requirements

  • Proven experience in a client-facing role, preferably within the mining equipment industry
  • Strong technical awareness with the ability to upsell products and services effectively
  • Excellent communication and interpersonal skills, including email, writing, and phone manner to build strong, professional relationships
  • Strong problem-solving and analytical abilities with a proactive approach to meeting client needs
  • Proficiency in CRM software, data analysis tools, and Microsoft Suite
  • Self-motivated, results-driven, and committed to exceptional client service
  • High level of professionalism, discretion, and confidentiality
  • Ability to work independently or collaboratively within a team


Benefits

  • Competitive salary package with sales, retention, upselling, and company benefits
  • Opportunity to work with a leading supplier in the undercarriage mining and quarry sector
  • Supportive, collaborative work environment with growth potential


Application Instructions
If you are a motivated and experienced professional looking to join a dynamic team, please submit your application, including a current copy of your CV, which demonstrates your relevant skills and qualifications.

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