Mining Industry Account Manager with Excellent Customer Service Skills
5 hours ago
The Resources Hub is a trusted supplier to the mining and undercarriage industry, offering a comprehensive range of undercarriage components and specialized services. Our company operates advanced facilities across Australia, prioritizing proactive maintenance and stock availability to minimize downtime. We leverage global supply networks to deliver fast and reliable support to mining operations, even in remote areas.
Job Overview
We are seeking a Customer Relationship Manager to foster and grow client relationships while delivering outstanding service. This role involves combining technical expertise with excellent communication skills to enhance the customer experience and explore upselling opportunities.
Key Responsibilities
- Develop and maintain long-term relationships with clients in the mining equipment sector
- Serve as the primary point of contact for clients, addressing queries and resolving issues promptly
- Identify client needs and proactively suggest service improvements and upselling opportunities
- Collaborate with internal technical teams to align services with client expectations
- Manage customer data using CRM software and analyze trends to improve service delivery
- Monitor customer satisfaction and produce detailed reports for key stakeholders
Requirements
- Proven experience in a client-facing role, preferably within the mining equipment industry
- Strong technical awareness with the ability to upsell products and services effectively
- Excellent communication and interpersonal skills, including email, writing, and phone manner to build strong, professional relationships
- Strong problem-solving and analytical abilities with a proactive approach to meeting client needs
- Proficiency in CRM software, data analysis tools, and Microsoft Suite
- Self-motivated, results-driven, and committed to exceptional client service
- High level of professionalism, discretion, and confidentiality
- Ability to work independently or collaboratively within a team
Benefits
- Competitive salary package with sales, retention, upselling, and company benefits
- Opportunity to work with a leading supplier in the undercarriage mining and quarry sector
- Supportive, collaborative work environment with growth potential
Application Instructions
If you are a motivated and experienced professional looking to join a dynamic team, please submit your application, including a current copy of your CV, which demonstrates your relevant skills and qualifications.
-
Mining Industry Liaison Specialist
6 hours ago
Port Welshpool, Victoria, Australia The Resources Hub Full timeAbout The Resources HubThe Resources Hub is a trusted supplier to the mining and undercarriage industry, offering a complete range of undercarriage components and specialized services. Our client operates advanced facilities across Australia, with a strong focus on minimizing downtime through proactive maintenance and stock availability. By leveraging global...
-
Regional Field Service Manager
2 days ago
Port Welshpool, Victoria, Australia 309 FLSmidth Pty. Ltd. Full timeAs a Regional Field Service Manager with 309 FLSmidth Pty. Ltd., you will be part of a global network of talented professionals working across multiple countries. This role offers a unique opportunity to develop your skills and expertise in a dynamic and agile environment.We are seeking a highly experienced Service Team Manager to lead our operations in the...
-
Customer Relationship Specialist
4 days ago
Port Welshpool, Victoria, Australia The Resources Hub Full timeAbout The Resources HubThe Resources Hub is a leading supplier to the mining and undercarriage industry, offering a complete range of undercarriage components and specialized services. Our company operates advanced facilities across Australia, with a strong focus on minimizing downtime through proactive maintenance and stock availability. We leverage global...
-
Project Engineer
6 days ago
Port Welshpool, Victoria, Australia Modular Mining Full timeJob PurposeThis position is responsible for being the technical lead for installs and upgrades of AHS systems.Installs, supports and customises Modular products to meet the scope of the project as defined by the customer.Key ResponsibilitiesManage and execute AHS projects and AHS product deployments to ensure quality and value in use is delivered to the...
-
Mining Equipment Operator Trainer
2 days ago
Port Welshpool, Victoria, Australia Komatsu Australia Pty Ltd Full timeAt Komatsu Australia, you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.The Opportunity:We're seeking an experienced Mining Equipment Operator Trainer to join our team on the West Coast. In this role, you'll be the subject...
-
Mining Equipment Operator Trainer
6 days ago
Port Welshpool, Victoria, Australia Komatsu Australia Pty Ltd Full timeAt Komatsu Australia, we're committed to creating value together. We're seeking an experienced Mining Equipment Operator Trainer to join our team on the West Coast.This role involves delivering one-on-one training programs to upskill our customers' most experienced trainers and operators at their mine sites. As the subject matter expert on the latest Komatsu...
-
Mobilisation Coordinator
2 days ago
Port Welshpool, Victoria, Australia MACA Mining Pty Ltd Full timeThe RoleWe are seeking a skilled Mobilisation Coordinator to join our Recruitment team for a fixed term of 10 months. The role is based in our head office in Welshpool and operates Monday to Friday, with weekend coverage required once every four weeks.Secure your future with WA's number 1 ContractorMACA Mining Pty Ltd is a leading integrated contracting...
-
Office and Events Coordinator
2 days ago
Port Welshpool, Victoria, Australia MACA Mining Pty Ltd Full timeKey Responsibilities:Coordinate the planning, execution, and delivery of high-quality events, including MACA Cancer 200 ride, Golf Day, and Youth Focus.Manage logistics, venue selection, and catering for events.Manage event registration, enquiries, and maintain accurate records, including budgeting and invoicing.Build and maintain a network of suppliers and...
-
HR Analytics Lead
6 days ago
Port Welshpool, Victoria, Australia MACA Mining Pty Ltd Full timeThe RoleWe are seeking a highly skilled HR Analytics Lead to join our team at MACA Mining Pty Ltd.This role is pivotal in several key areas including collection, analysis, and interpretation of data, overseeing annual remuneration processes, and supervision of HR Administration and Global Mobility team members.Key Responsibilities:Analyse HR metrics, such as...
-
HR Analytics Lead
2 days ago
Port Welshpool, Victoria, Australia MACA Mining Pty Ltd Full timeThe RoleWe are seeking a highly skilled HR Analytics Lead to join our team at MACA Mining Pty Ltd.This is a pivotal role in several key areas, including collection, analysis, and interpretation of data, overseeing annual remuneration processes, and supervision of HR Administration and Global Mobility team members.Key Responsibilities:Analyse HR metrics, such...
-
Mobilisation Coordinator
5 days ago
Port Welshpool, Victoria, Australia MACA Mining Pty Ltd Full timeThe RoleWe are seeking a skilled Mobilisation Coordinator to join our Recruitment team for a fixed term of 10 months. The role is based in our head office and requires weekend coverage once every four weeks.About MACAMACA is a leading integrated contracting services group specialising in mining, civil construction, infrastructure, and mineral processing. We...
-
Port Welshpool, Victoria, Australia 309 FLSmidth Pty. Ltd. Full timeAt FLSmidth, we are committed to developing technology and gaining the know-how to make a difference in the world and contribute to a sustainable future. Our MissionZero ambition enables our customers to move towards zero emissions in mining and cement, and we need your skills, curiosity, and drive for change to fulfill our goal.Job Scope:The Service Line...
-
Service Line Manager Crushing Consumables
3 days ago
Port Welshpool, Victoria, Australia 309 FLSmidth Pty. Ltd. Full timeWe are seeking a highly skilled Service Line Manager for our Crushing Consumables team. The successful candidate will be responsible for developing and implementing the regional Service Line strategy, working closely with the sales team and Solutions Specialists to drive business growth and customer satisfaction.Key Responsibilities:Coordinate sales and...
-
National Account Executive
2 days ago
Port Welshpool, Victoria, Australia FedEx Full timeJob Summary: We are seeking a highly skilled National Account Executive to join our team at FedEx. As a key member of our sales team, you will be responsible for executing strategies to acquire new customers and sustain existing business, meeting sales quotas and contributing to organizational objectives.Key Responsibilities:Establish and maintain long-term...
-
Event Coordinator
1 day ago
Port Welshpool, Victoria, Australia MACA Mining Pty Ltd Full timeAn exciting opportunity has become available to join the MACA Team as an Office and Events Coordinator. You will be the lead for all major MACA events, many of which support our community partnerships, significantly impacting life-changing cancer research and youth mental health services, This includes our 3 x major events, MACA Cancer 200 ride, Golf Day and...
-
National Account Executive
6 days ago
Port Welshpool, Victoria, Australia FedEx Full timeJob SummaryWe are seeking a highly skilled National Account Executive to join our team at FedEx. As a key member of our sales team, you will be responsible for executing strategies to acquire new customers and sustain existing business, meeting sales quotas and contributing to organizational objectives.Key ResponsibilitiesEstablish and maintain long-term...
-
Service Technician
2 days ago
Port Welshpool, Victoria, Australia Rheem Australia Full timeRheem Australia is committed to delivering technical product excellence and industry best practice standards. To achieve this, we require a skilled team of professionals with diverse skills and expertise. As a Service Technician, you will play a crucial role in shaping the future of our products and contributing to their impact on people's lives.Key...
-
Solutions Specialist Crushing Consumables
6 days ago
Port Welshpool, Victoria, Australia 309 FLSmidth Pty. Ltd. Full timeDo you want to make a difference in the world and contribute to a sustainable future? We believe we can develop the technology and gain the know-how to make that difference, in tackling the climate challenge. It's a big responsibility, and we have committed to do it. We have launched our ambition, MissionZero – enabling our customers to move towards zero...
-
Metallurgist / Process Engineer - Flotation
24 hours ago
Port Welshpool, Victoria, Australia Eriez Full timeAbout UsEriez Flotation Division is a global leader in revolutionizing the mining and minerals processing industries. Our Australian division has experienced remarkable growth, spearheading major installations of cutting-edge technologies across the region.Key ResponsibilitiesAs a Metallurgist with us, you'll be part of a passionate team dedicated to pushing...
-
Mechanical Technician
6 days ago
Port Welshpool, Victoria, Australia 309 FLSmidth Pty. Ltd. Full timeWe are seeking a skilled Mechanical Technician to join our site service team. As a Mechanical Technician, you will be responsible for providing mechanical service and support to our OEM Equipment during planned shut-down days. This will include inspections, testing and analysis of the performance of the equipment; planned and unplanned maintenance, repairs...