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Customer Experience Ambassador

1 month ago

Canberra, ACT, Australia Hyatt Corporation Full time

Are you passionate about delivering exceptional guest experiences? As a Customer Experience Ambassador at Hyatt Hotel Canberra, you will have the opportunity to make a real difference in the lives of our guests.

About Us

At Hyatt, we believe that care is at the heart of everything we do. We're committed to creating memorable experiences for our guests and making them feel like part of the family.

Salary and Benefits

We offer an estimated salary of AU$50,000 - AU$60,000 per annum, plus a range of benefits including complimentary shift meals, discounts on food and beverage, training and development opportunities, laundered uniforms, and above award wage rates.

Job Description

As a Customer Experience Ambassador, you will be responsible for providing exceptional customer service, handling guest check-ins and check-outs efficiently, and responding to guest requests in a timely and professional manner.

You will also be required to utilize hotel software and PMS to record guest information accurately, provide guests with information about the hotel and its amenities, and employ problem resolution strategies to resolve guest complaints.

Required Skills and Qualifications

To be successful in this role, you will need to possess good computer skills, the ability to work under pressure, and a positive attitude. A diploma or certificate in Hospitality or Tourism Management is desirable, as is knowledge of Opera and experience in the travel or hotel industry.

Why Work with Us?

Hyatt has been named one of the World's Best Multinational Workplaces and offers a family atmosphere where colleagues become friends. Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity, and Respect are at the core of what we do.