Customer Experience Ambassador

1 week ago


Canberra, ACT, Australia Hyatt Corporation Full time

Hyatt Hotel Canberra - A Park Hyatt Hotel is seeking a Customer Experience Ambassador to join our team.

About Us

We are a luxury hotel located in the heart of Canberra, offering an escape within a heritage-inspired setting. Our hotel features 252 rooms and suites, with traditional furniture styles and garden and park views enhanced by sleek technology.

Job Description

The Customer Experience Ambassador will be responsible for delivering exceptional customer service to our guests. This includes greeting guests in a friendly and hospitable manner, handling guest check-ins and check-outs efficiently, and providing information about the hotel, its amenities, and the local area.

The ideal candidate will have good computer skills, the ability to work under pressure, and a positive attitude. A diploma or certificate in Hospitality or Tourism Management is desirable, as well as knowledge of Opera and experience in the Travel/Hotel industry.

Responsibilities
  1. Greet guests in a friendly and welcoming manner.
  2. Handle guest check-ins and check-outs efficiently and accurately.
  3. Provide guests with information about the hotel, its amenities, and the local area.
  4. Respond to guest calls and requests in a timely and professional manner.
Benefits

We offer a range of benefits to our employees, including:

  • Access to employee benefits such as complimentary shift meals and discounts for the Clubhouse and all Food and Beverage outlets.
  • Training and development opportunities with over 2000 online learning modules to support your career development.
  • Laundered uniforms.
  • Above Award wage rate.
  • Access to an employee assistance program.
  • An inclusive and diverse team environment.
  • Complimentary and discount accommodation at Hyatt properties worldwide.
Estimated Salary: AU$25-30 per hour.Original Language Code: en

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