Medical Receptionist
2 weeks ago
About This Job Opportunity
We have an exciting opportunity for a Medical Receptionist/Contact Centre Agent to join our team at I-MED Radiology in Hornsby with occasional travel to our Chatswood clinic.
Role Overview:
This is a full-time, permanent position with 7.5 hour shifts scheduled Monday to Friday between the core hours of 6:45am-9pm.
Responsibilities:
- Greet patients warmly and create a welcoming atmosphere.
- Efficiently manage appointment bookings, cancellations, and rescheduling.
- Handle patient enquiries, ensuring accurate information is provided.
- Maintain patient records and assist with administrative tasks.
- Collaborate with our clinical team to ensure smooth clinic operations.
- Answer incoming calls promptly and professionally.
- Assist patients with general inquiries, appointment confirmations, and follow-ups.
- Provide empathetic support and guidance during phone interactions.
- Document call details accurately in our system.
Qualifications and Skills:
- Prior experience in medical reception or call centre roles is advantageous.
- Excellent communication skills (both verbal and written).
- Proficiency in using phone systems and basic computer applications.
- Ability to multitask, with strong organisational skills to effectively work in a fast-paced environment.
- Empathy and patience when dealing with patients over the phone.
What We Offer:
- A competitive salary package ranging from $65,000 to $85,000 per annum, depending on experience.
- Opportunities for growth within our expanding healthcare network.
- A supportive team environment, comprehensive training provided, setting you up for success.
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