Multifaceted Healthcare Professional

3 weeks ago


Hornsby, New South Wales, Australia I-MED Full time
About I-MED Radiology Network

We're a team of over 4,000 people working together to help save lives and reduce uncertainty.

Job Overview

This is a full-time permanent position with 7.5 hour shifts scheduled Monday - Friday between 6:45am-9pm at our Hornsby clinic with occasional travel to Chatswood.

Responsibilities:
  • As a Dual Role Medical Receptionist and Contact Centre Agent, you'll be the friendly face at our clinic reception desk and the voice on the other end of the phone.
  • You'll greet patients warmly and create a welcoming atmosphere.
  • Efficiently manage appointment bookings, cancellations, and rescheduling.
  • Handle patient enquiries, ensuring accurate information is provided.
  • Maintain patient records and assist with administrative tasks.
Contact Centre Agent Duties:
  • Answer incoming calls promptly and professionally.
  • Assist patients with general inquiries, appointment confirmations, and follow-ups.
  • Provide empathetic support and guidance during phone interactions.
  • Document call details accurately in our system.
What We Offer

A competitive salary ($65,000 - $85,000 per annum) and benefits package.

Opportunities for growth within our expanding healthcare network.

A supportive team environment and comprehensive training provided.



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