Multifaceted Healthcare Professional
3 weeks ago
We're a team of over 4,000 people working together to help save lives and reduce uncertainty.
Job OverviewThis is a full-time permanent position with 7.5 hour shifts scheduled Monday - Friday between 6:45am-9pm at our Hornsby clinic with occasional travel to Chatswood.
Responsibilities:- As a Dual Role Medical Receptionist and Contact Centre Agent, you'll be the friendly face at our clinic reception desk and the voice on the other end of the phone.
- You'll greet patients warmly and create a welcoming atmosphere.
- Efficiently manage appointment bookings, cancellations, and rescheduling.
- Handle patient enquiries, ensuring accurate information is provided.
- Maintain patient records and assist with administrative tasks.
- Answer incoming calls promptly and professionally.
- Assist patients with general inquiries, appointment confirmations, and follow-ups.
- Provide empathetic support and guidance during phone interactions.
- Document call details accurately in our system.
A competitive salary ($65,000 - $85,000 per annum) and benefits package.
Opportunities for growth within our expanding healthcare network.
A supportive team environment and comprehensive training provided.
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