Resource Optimization and Compliance Manager

2 weeks ago


Epping, Australia Service Stream Full time

About the Role

Service Stream, a leading provider of telecommunications services, is seeking a highly skilled Resource Optimization and Compliance Manager to join its team in Epping. The ideal candidate will have a strong background in resource optimization and compliance, with excellent communication and leadership skills.

Responsibilities:

  • Oversee the day-to-day operations of the Resource Optimization and Compliance Team, ensuring seamless execution of tasks and activities.
  • Develop and implement strategies to improve compliance processes, aligning them with Australian Industry standards.
  • Foster strong relationships with internal and external stakeholders, driving prioritization, minimum operational delivery risk, and mitigating escalations.
  • Collaborate with operational and development teams to ensure accurate reporting requirements are met, maintaining high-quality compliance data.
  • Ensure timely delivery of client-based reporting, meeting Service Stream's SLAs for onboarding and compliance.
  • Promote a culture of professionalism and excellence throughout the organization, adhering to Service Stream's Core Values.
  • Develop and maintain effective working relationships with all parties, proactively identifying emerging trends, concerns, and skill gaps.

About You

We seek an experienced professional who can bring a unique perspective to our team. Key qualifications include:

  • Strong understanding of resource optimization and compliance principles.
  • Excellent leadership and communication skills.
  • Able to develop and implement effective strategies to improve compliance processes.
  • Experience working with multiple stakeholders, including internal and external teams.
  • Ability to promote a culture of professionalism and excellence.

Benefits

We offer a competitive salary range of $120,000 - $150,000 per annum, depending on experience, plus additional benefits including health insurance, flexible work arrangements, and opportunities for career growth and development.


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