Administrative Support Professional

1 day ago

Melbourne, Victoria, Australia beBeeFinancial Full time
Senior Officer Job Description

Deliver high-quality administrative services to support the Student Admin Fees Team. This role involves managing student fees, financial transactions, and reporting. A strong focus on numerical and financial experience is required.

Key Responsibilities :

  • Manage student fee payments, process refunds, and maintain financial transactions.
  • Provide advice on complex student fee rules, policies, and entitlements.
  • Apply expertise in regulations to make decisions or support a team in delivering core administrative services.
  • Monitor, maintain, and generate internal and external financial reports and student records.
  • Deliver specialist administrative support to achieve team and department objectives.
  • Communicate effectively across departments and external stakeholders to resolve fee-related queries.
  • Provide clear, professional advice to inform decision-making and influence best practices across the team.
  • Identify and recommend improvements to processes, including contributing to system enhancements, training materials, and service delivery models.
  • Support the execution of student lifecycle activities including fees, enrolments, curriculum management, results, graduations, and reporting.
  • Take ownership of fee-related cases through Connect Academic system, ensuring timely and accurate resolution.
  • Contribute to developing team procedures and knowledge-sharing tools.
  • Monitor workloads, flag risks, and escalate emerging issues to the Coordinator, Academic Services.
  • Provide exceptional customer service to students and staff, maintaining response times in line with SLAs.

Skills and Qualifications :

  • Essential : Strong financial acumen and experience handling student fees, payments, refunds, and financial transactions within an education sector context.
  • Proven ability to understand and interpret complex policies, systems, and procedures.
  • Highly organised, with the ability to manage competing priorities and meet deadlines in a high-volume environment.
  • Confident working both independently and collaboratively within a team.
  • Proficient in Microsoft Office (particularly Excel), databases, and student management systems.
  • Excellent written and verbal communication skills with a proactive, solutions-focused mindset.
  • A collaborative team player with a commitment to continuous improvement and best practice.

Requirements :

  • Must hold or be willing to obtain a valid Working With Children Check.

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