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Customer Service Professional

1 month ago

Sydney, New South Wales, Australia Suntory Beverage & Food France Full time

About Suntory Oceania

Suntory Oceania is a new $3 billion multi-beverage partnership between Suntory Global Spirits and Suntory Beverage & Food, with operations in Australia and New Zealand. Our market-leading portfolio features over 40 brands, including Jim Beam and Maker's Mark Bourbon, Hibiki Japanese Whisky, Canadian Club Whisky, V Energy, Maximus, and Suntory BOSS Coffee.

The Opportunity

We are seeking an experienced Customer Experience Specialist to join our team in Australia or New Zealand. This onsite position will be integral to managing our communication channels and ensuring our clients receive top-notch support as we transition to becoming Suntory Oceania.

Key Responsibilities:

  • Deliver exceptional service to our clients across Australia & New Zealand via phone, email, and chat.
  • Utilize systems such as Outlook, SAP, and C4C to manage orders, follow up on deliveries, and address new business inquiries.
  • Perform high-volume data entry, resolve stakeholder queries, and manage administrative tasks.
  • Collaborate with internal teams, including Credit, Sales, and Logistics.
  • Adjust to ongoing system and business transformations to support our evolving needs.

Requirements:

  • Customer Service or Contact Centre experience.
  • A friendly, approachable demeanour that fosters strong relationships.
  • Excellent verbal and written communication abilities.
  • Relationship Building Skills.
  • Capability to thrive in a changing environment and manage multiple priorities.
  • Enthusiasm for working with renowned brands and a desire to grow your career within our organization.

Estimated Salary:$70,000 - $90,000 per annum

About the Role:

This is an exciting opportunity to join a dynamic team and make a real impact in the beverage industry. As a Customer Experience Specialist, you will be responsible for delivering exceptional service to our clients and supporting the growth of our business.

About Us:

Suntory Beverage & Food France is committed to growing responsibly and inclusively, with a focus on sustainability, diversity, equity, and inclusion initiatives. We believe in dreaming big and growing for good, and we want our interview process to be as inclusive as possible. If you require any adjustments, please let us know.