Data Center IT Support Engineer Specialist

2 days ago


Melbourne, Victoria, Australia Amazon Web Services (AWS) Full time
About the Role

This is a challenging Data Center IT Support Engineer role with Amazon Web Services (AWS), one of the leading companies in AU. You will be part of an amazing team that is continuing to grow rapidly.

The chance to join right as the data center takes off makes this opportunity truly unique.

Job Description

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles at AWS Infrastructure Services.

As a senior resolver for your support team, you will troubleshoot and solve complex infrastructure issues, creating and maintaining documentation on the technologies you support.

Key responsibilities include:

  • Maintaining high system reliability by prioritizing and resolving trouble tickets efficiently
  • Sharing knowledge and educating less technical staff on best practices in Data Center Operations
  • Being a technical escalation point for other team members
  • Participating in and delivering on high-impact projects
  • Contributing to operational efficiency

Additional requirements include:

  • Bending, lifting, stretching, and reaching, ascending and descending ladders, stairs, and gangways safely
  • 24/7 shift coverage, including 12-hour rotating shifts, which may change based on business needs
  • Possessing a valid driver's license and having your own vehicle due to the location of our sites

Why AWS?

AWS is the world's most comprehensive and broadly adopted cloud platform, trusted by customers from successful startups to Global 500 companies.

We foster an inclusive culture that welcomes bold ideas and empowers employees to own them to completion.

Basic Qualifications
  • 3+ years of server hardware management, network management, and troubleshooting experience
  • Experience with Network Hardware: Copper and Optical Fiber Cabling, Switches, Routers
  • Experience with storage subsystems
  • Linux administration knowledge and experience
PREFERRED QUALIFICATIONS
  • Associate's degree or higher in an IT-related field with applicable certifications or equivalent professional or military experience
  • Previous experience working in a Data Centre environment (racking & stacking gear, cable management, hot & cold aisle containment)
  • Networking experience with CCNA and/or Network+ certifications
About Salary

The estimated salary range for this role is between $80,000 - $120,000 per annum, depending on qualifications and experience.



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