Senior Enterprise Support Specialist, ES

4 weeks ago


Melbourne, Victoria, Australia Amazon Web Services Australia Pty Ltd Full time

As a valued member of the Enterprise Support team at Amazon Web Services Australia Pty Ltd, you will be a key player in leading the success of enterprise support customers in building applications and services on the AWS platform.

You will work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues.

This role requires a deep understanding of technology and business, with the ability to clearly articulate and present to small and large audiences.

Key responsibilities include:

  • Acting as a single point of contact to Enterprise Accounts
  • Understanding customer outcomes and business goals
  • Making AWS service improvement recommendations that fit with customer strategy and architecture
  • Evaluating, analyzing and presenting periodic reviews of operational performance to customers
  • Providing detailed reviews of service disruptions, metrics, detailed prelaunch planning
  • Championing and advocating for customer requirements within AWS
  • Participating in customer requested meetings (onsite or via phone)
  • Leveraging key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
  • Sharing knowledge and innovating with some of the leading technologists around the world
  • Working directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
  • Planning and executing successful business-critical events including product launches, migrations, and modernizations for customers on AWS

This role requires a strong technical background, with experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.

Acknowledgement of country: In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.



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