Senior Enterprise Support Specialist, ES
4 weeks ago
As a valued member of the Enterprise Support team at Amazon Web Services Australia Pty Ltd, you will be a key player in leading the success of enterprise support customers in building applications and services on the AWS platform.
You will work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues.
This role requires a deep understanding of technology and business, with the ability to clearly articulate and present to small and large audiences.
Key responsibilities include:
- Acting as a single point of contact to Enterprise Accounts
- Understanding customer outcomes and business goals
- Making AWS service improvement recommendations that fit with customer strategy and architecture
- Evaluating, analyzing and presenting periodic reviews of operational performance to customers
- Providing detailed reviews of service disruptions, metrics, detailed prelaunch planning
- Championing and advocating for customer requirements within AWS
- Participating in customer requested meetings (onsite or via phone)
- Leveraging key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
- Sharing knowledge and innovating with some of the leading technologists around the world
- Working directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
- Planning and executing successful business-critical events including product launches, migrations, and modernizations for customers on AWS
This role requires a strong technical background, with experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.
Acknowledgement of country: In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.
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