Cloud Services Expert, Enterprise Support

1 week ago


Melbourne, Victoria, Australia Amazon Web Services Australia Pty Ltd Full time

Company Overview:

Amazon Web Services Australia Pty Ltd is a leading provider of cloud computing services, empowering businesses to innovate and grow in the digital age.

Job Summary:

We are seeking an experienced Cloud Services Expert to join our Enterprise Support team. As a key member of our team, you will work closely with enterprise customers to understand their business needs and provide expert advice on AWS services.

About the Role:

The successful candidate will have experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development. You will be responsible for providing detailed reviews of service disruptions, metrics, and pre-launch planning, as well as making AWS service improvement recommendations that fit with your customer strategy and architecture.

Key Responsibilities:

  • Act as a single point of contact to Enterprise Accounts
  • Understand customer outcomes and business goals
  • Make AWS service improvement recommendations
  • Evaluate, analyze, and present periodic reviews of operational performance
  • Provide detailed reviews of service disruptions, metrics, and pre-launch planning
  • Champion and advocate for customer requirements within AWS

Salary: $140,000 - $180,000 per annum, depending on location and experience

Location: Melbourne, VIC, AUS or other locations as required by the business

Benefits:

  • A competitive salary package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

How to Apply:



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