AWS Cloud Support Strategist, Melbourne
3 days ago
We are seeking an experienced Technical Account Manager to join our Enterprise Support team at Amazon Web Services in Australia.
About the RoleThis is a challenging and rewarding role where you will work closely with our customers to deliver expert advice on AWS services and support their success in building applications and services on our platform.
You will be responsible for defining a support strategy that aligns with your customer's business goals and outcomes, and providing recommendations and proactive advice through all phases of the cloud adoption life cycle.
Key Responsibilities- Act as a single point of contact for enterprise accounts, understanding their business goals and outcomes
- Makes AWS service improvement recommendations that fit with your customer strategy and architecture
- Evaluate, analyze and present periodic reviews of operational performance to customers
- Provide detailed reviews of service disruptions, metrics and detailed pre-launch planning
- Champion and advocate for customer requirements within AWS
- Participate in customer requested meetings and leverage key customer resolution tools across all service groups
- Work directly with Amazon Web Service engineers to ensure customer issues are resolved efficiently
- Plan and execute successful business-critical events including product launches, migrations and modernizations for customers on AWS
At Amazon Web Services, we are committed to supporting our customers' success in the cloud. Our team is passionate about delivering exceptional service and expertise to help our customers achieve their business goals.
What We OfferWe offer a competitive salary package, ranging from $120,000 - $180,000 per annum, depending on experience and qualifications.
In addition, we offer a range of benefits, including professional development opportunities, flexible working arrangements, and a dynamic and supportive work environment.
Requirements- Experience in at least two technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development
- Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences
- 5+ years of experience in similar roles such as Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical role
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