Luxury Hotel Rooms Controller

1 week ago


Melbourne, Victoria, Australia Marriott Full time

Job Summary:

We are seeking a highly skilled and experienced Rooms Controller to join our team at The Ritz-Carlton Melbourne. As a Rooms Controller, you will be responsible for ensuring that our guests have a seamless and exceptional experience during their stay with us.

Key Responsibilities:

  • Assign rooms to guests based on their preferences and requests
  • Anticipate and meet the needs of our guests through pre-arrival communication
  • Provide exceptional service to guests, handling their inquiries and requests with a high level of professionalism
  • Verify and adjust guest billing, ensuring accuracy and attention to detail
  • Be knowledgeable about the hotel and its surroundings, providing expert recommendations to guests
  • Manage guest reservations, perform cash handling and credit card responsibilities
  • Confirm reservations and cancellations, communicating status to relevant departments
  • Coordinate check-in and pre-registration procedures for arriving groups

About You:

We are looking for a candidate with:

  • Experience with property management systems, such as OPERA
  • Relevant experience in a similar role
  • Working rights in Australia
  • A passion for delivering exceptional customer service
  • Strong communication and problem-solving skills
  • A proactive and flexible approach to work

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Exclusive staff discounts on food and beverage and hotel rooms
  • Flexible working hours and locations
  • Time off to pursue your passion through sabbatical leave
  • Employee Assistance Program for physical, emotional and financial wellbeing
  • Employee Referral Incentives

About The Ritz-Carlton:

The Ritz-Carlton is part of Marriott International's Luxury portfolio, committed to putting people first for 90+ years. We are a global leader in luxury hospitality, with over 100 award-winning properties worldwide. Our team of Ladies and Gentlemen create experiences so exceptional that they stay with our guests long after they leave us. We believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.



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