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Front Office Supervisor

2 months ago

Melbourne, Victoria, Australia Australia Visa Job Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at The Ritz-Carlton Melbourne, Australia. As a key member of our Ladies and Gentlemen, you will be responsible for supervising the front office team and ensuring that our guests receive exceptional service.

Key Responsibilities
  1. Supervise Front Desk Operations: Oversee the front desk team to ensure seamless check-in and check-out processes, and provide exceptional guest service.
  2. Lead by Example: Demonstrate our legendary service standards and empower your team to deliver outstanding guest experiences.
  3. Expert Knowledge: Develop and maintain in-depth knowledge of the hotel, its services, and the surrounding area to exceed guest expectations.
  4. Guest Enquiries: Handle general enquiries and resolve any issues promptly and professionally.
  5. Team Development: Provide motivation and support to your team members to enhance their skills and knowledge.
  6. Cash Handling: Perform cash handling and credit card responsibilities with accuracy and attention to detail.
  7. Service Standards: Oversee service standards and identify opportunities for improvement to enhance the guest experience.
Requirements
  1. Experience: Proven experience in a similar supervisory role, preferably in a luxury hotel setting.
  2. Knowledge: Familiarity with OPERA property management system or similar.
  3. Working Rights: Possess valid working rights in Australia.
  4. Enthusiasm: Demonstrate a strong desire to escalate your career and contribute to the success of our team.
  5. Skills: Self-motivated, driven, and energized in a fast-paced environment, with a can-do attitude.
Benefits
  1. Staff Discounts: Enjoy exclusive staff discounts on food and beverage and hotel rooms.
  2. Flexible Working: Participate in the Life with the Works program, which offers flexible working hours and locations.
  3. Training and Development: Access internationally recognized training programs and unlimited strategic development opportunities.
  4. Employee Assistance Program: Receive genuine care for your physical, emotional, and financial wellbeing.
  5. Employee Referral Incentives: Earn rewards for referring friends to join our team.