Retail Operations Director

3 weeks ago

Sydney, New South Wales, Australia Cotton On Group Full time
About Us

Cotton On is a global fashion and lifestyle brand that empowers individuals to look, feel, and be their best selves. Our products are designed to enhance everyday experiences, celebrating diversity and inclusivity as we believe self-expression is for everyone.

The Role

We're seeking a seasoned General Manager of Retail to drive global excellence in channel trade, operations, and customer experience across all our retail touchpoints. Reporting directly to our Brand Director, Bianca Ginns, you'll lead the charge in delivering an exceptional customer experience in every Cotton On store worldwide.

Key Responsibilities
  1. Proven experience as a General Manager or in a similar leadership role within retail, preferably in fashion or apparel.
  2. Strong understanding of retail operations, including sales techniques, merchandising, and inventory management.
  3. Exceptional leadership and communication skills with a track record of inspiring and developing teams.
  4. Deep customer intelligence, with an intimate understanding of the market. Demonstrated ability to create an ecosystem for the customer, with great instinct and a fierce dedication to protecting how a brand appears across all touchpoints.
  5. Possesses strong digital capabilities, with a comprehensive understanding of the market and the unique needs and preferences of our team and customers. Skilled at leveraging modern digital tools and platforms to drive engagement and deliver exceptional value, ensuring our strategies resonate with today's digitally-savvy generation.
  6. Strategic thinker with a results-driven approach and a passion for driving business growth.
  7. Bachelor's degree in Business Administration, Retail Management, or a related field (preferred).
Our Culture

Cotton On is a passionate group of people committed to making a real difference in people's lives through our philanthropic arm, the Cotton On Foundation. We believe in being optimistic, passionate, real, energetic, collaborative, and ethical in everything we do.

Benefits

We offer a world-class office with a state-of-the-art Wellness Centre, a brand-new childcare centre onsite, and a range of benefits to support your personal and professional development, including:

  • 50% team member discount off all brands (excl. Ceres Life which is 30% off)
  • A world-class office with a state-of-the-art Wellness Centre featuring spa therapists, holistic health experts, and free fitness classes
  • A brand-new childcare centre onsite – incredible facilities, indoor and outdoor play areas, subsidised cost, and your kids are right next door
  • The Beckley, our in-house café with chef-prepared healthy meals, coffee, and snacks
  • Flexible working – enabling you to find the right working rhythm to be at your best
  • Competitive salary packaging – ensuring we are constantly benchmarking to industry
  • On-site concierge, let us help you get your life sorted with dry cleaning, car wash, and more
  • An Employee Assistance Program for you and your family
  • Returning from maternity leave (or primary carer parental leave)? Work part-time and get paid full-time for 2 months, all part of supporting you during your transition back to work
  • Team mingle celebrations, speaker's series, surprise and delight moments – the magic happens when we get together
  • Do you have a dog? Bring them into the office. We love them

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