Retail Operations Director

5 days ago

Sydney, New South Wales, Australia Cotton On Group Full time
General Manager of Retail

Cotton On Group is seeking a highly skilled and experienced General Manager of Retail to lead the charge in delivering an exceptional customer experience across all our retail touchpoints worldwide.

About Us

We are a global fashion and lifestyle brand that empowers people to look, feel, and be their best selves. Our products are designed to make everyday experiences better, celebrating diversity and inclusivity because we believe self-expression is for everyone.

Our brand DNA is defined as Effortless, Fun, Optimistic, Genuine, and Inclusive. We're restless - it's what fuels our fire and sparks our big ideas. We're better together - join our world, and let's do great things together.

The Role

You will play a pivotal role in driving global excellence in channel trade, operations, and customer experience. Reporting directly to our Brand Director, you will lead the team in delivering an exceptional customer experience in every Cotton On store around the world.

Key Skills and Qualifications
  • A proven track record in a General Manager or similar leadership role within retail, preferably in fashion or apparel.
  • A strong understanding of retail operations, including sales techniques, merchandising, and inventory management.
  • Exceptional leadership and communication skills with a track record of inspiring and developing teams.
  • Deep customer intelligence, with an intimate understanding of the market. Demonstrated ability to create an ecosystem for the customer, with great instinct and a fierce dedication to protecting how a brand appears across all touchpoints.
  • Possesses strong digital capabilities, with a comprehensive understanding of the market and the unique needs and preferences of our team and customers.
  • A strategic thinker with a results-driven approach and a passion for driving business growth.
  • A Bachelor's degree in Business Administration, Retail Management, or a related field (preferred).
Salary and Benefits

We offer a competitive salary package, including:

  • A salary of $120,000 - $180,000 per year, depending on experience.
  • A 50% team member discount off all brands (excluding Ceres Life, which is 30% off).
  • A world-class office with a state-of-the-art Wellness Centre featuring spa therapists, holistic health experts, and free fitness classes.
  • A brand-new childcare centre onsite - incredible facilities, indoor and outdoor play areas, subsidised cost, and your kids are right next door.
  • The Beckley, our in-house café with chef-prepared healthy meals, coffee, and snacks.
  • Flexible working - enabling you to find the right working rhythm to be at your best.
  • An Employee Assistance Program for you and your family.
  • Returning from maternity leave (or primary carer parental leave)? Work part-time and get paid full-time for 2 months, all part of supporting you during your transition back to work.
  • Team mingle celebrations, speaker's series, surprise and delight moments - the magic happens when we get together.
  • Do you have a dog? Bring them into the office. We love them.

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