Retail Operations Director
1 week ago
We are seeking a results-driven Director of Retail Consulting to advise retailers adopting Focal and lead the change management process to maximize Focal's impact.
Key Responsibilities:
- Consult with our customers in retail on how to best apply Focal to improve their operations
- Lead the change management process with our customers as they trial and adopt Focal
- Maximize efficiency and productivity through process analysis and interdepartmental collaboration
- Seek and act upon opportunities for expansion within our customers
- Lead a team of Customer Success Managers/Retail Consultants in Australia
- Build relationships with and secure support from key stakeholders
- Work across retail functional silos (merchandising, operations, supply chain) to maximize the value of Focal-generated data
- Be the voice of the customer to help guide the Focal product roadmap and prioritization
Requirements:
- 8+ years professional experience in retail consulting or change management, ideally within grocers
- Ability to forge relationships with VP and C level executives
- Understanding of key success factors, trends, and strategies in the grocery industry
- Proven ability to plan and manage the operational process for maximum efficiency and productivity
- Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
- Great understanding of account management and customer success OKRs, KPIs & ROI
- Excellent communication, presentation, and demonstration skills
What We Offer:
We care deeply about the health, happiness, and wellbeing of all of our employees. We offer:
- Competitive Salary & Attractive Stock
- Health Insurance
- Paid Time Off
- Education grant
Benefits:
- Competitive salary
- Health Insurance
- Catered lunches
- Paid Time Off
- Quarterly Team Retreats
- Education grants
- Meaningful equity-grants in a very fast growing startup that is aiming for an IPO
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