Retail Consulting Director

2 weeks ago

Sydney, New South Wales, Australia Focal Systems Full time

We are seeking a results-driven Director of Retail Consulting to advise retailers adopting Focal and lead the change management process to maximize Focal's impact.

The Director of Retail Consulting will work with a portfolio of enterprise customers to maximize ROI and ensure continued alignment between key stakeholders of Focal and our customers.

In addition, s/he will grow the Retail Consulting team in Australia.

An ideal candidate will have extensive experience in retail consulting, change management and team leadership.

Key Responsibilities:

  • Consult with our customers in retail on how to best apply Focal to improve their operations
  • Lead the change management process with our customers as they trial and adopt Focal
  • Maximize efficiency and productivity through process analysis and interdepartmental collaboration
  • Seek and act upon opportunities for expansion within our customers
  • Lead a team of Customer Success Managers/Retail Consultants in Australia
  • Build relationships with and secure support from key stakeholders
  • Work across retail functional silos (merchandising, operations, supply chain) to maximize the value of Focal-generated data
  • Be the voice of the customer to help guide the Focal product roadmap and prioritization
  • Proactively address barriers to success
  • Understand the customer's business, define success criteria, and build plans to exceed expectations

Requirements:

  • 8+ years professional experience in retail consulting or change management, ideally within grocers
  • Ability to forge relationships with VP and C level executives
  • Understanding of key success factors, trends, and strategies in the grocery industry
  • Proven ability to plan and manage the operational process for maximum efficiency and productivity
  • Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
  • Great understanding of account management and customer success OKRs, KPIs & ROI
  • Excellent communication, presentation, and demonstration skills
  • Ability and desire to work independently in an unstructured environment in locations remote from company HQ

What We Offer:

We care deeply about the health, happiness, and wellbeing of all of our employees. We offer:

  • Competitive Salary & Attractive Stock
  • Health Insurance
  • Paid Time Off
  • Education grant

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