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Service Centre Operations Specialist
2 months ago
This is a full-time role in a business that operates 24/7, with a Service Centre that is the nerve-centre of the operation, monitoring systems throughout the region via remote login to minimize downtime and coordinate all onsite maintenance and repairs, as well as provide nationwide customer service.
The Service Centre operates as the central hub of the TOMRA operation, requiring strong communication and teamwork skills to interface with partners, technicians, and customers. This role is heavily focused on customer support and technical expertise.
You will be located in the TOMRA Sydney office and will work on a shift-based roster, providing technical support to partners and colleagues in the field, assisting with customer queries and complaints, and monitoring systems and running diagnostics via a web-based portal.
Key Responsibilities:
- Provide technical support to partners and colleagues in the field
- Assist with customer queries and complaints
- Monitor systems and run diagnostics via a web-based portal
- Interact with technicians, colleagues, and partners visiting sites
- Analyse anomalies and take corrective actions
- Perform configurations and changes to the machines remotely online
- Coordinate onsite maintenance and repairs
Requirements:
- A passion for customer service
- Good time management skills
- Strong communication skills
- High attention to detail
- Adaptability
- A team mentality
- Competent with technology
