Service Centre Operator NSW
6 days ago
This is a full-time role in a business that operates 7 days a week. Our Service Centre is operational between the hours of 7:00am - 10:00pm daily.
As the nerve-centre of the TOMRA operation, you will be responsible for monitoring our systems throughout NSW via remote login to minimise downtime and coordinate all onsite maintenance and repairs.
You will also provide Australia wide customer service, interface with our partners, technicians and customers. This role is heavily team based so we are looking for someone who enjoys working with others and thrives in a team environment.
You will be located in the TOMRA Sydney office in St Leonards and will work on a shift-based roster.
Key Responsibilities:
- Provide hotline technical support to partners and colleagues in the field
- Assist with customer queries and complaints
- Monitor systems and run diagnostics via a web-based portal
- Interact with technicians, colleagues and partners visiting sites
- Analyse anomalies and take corrective actions
- Perform configurations and changes to the machines remotely online
- Coordinate onsite maintenance and repairs
Requirements:
To be a successful Service Centre Operator you will have:
- A passion for customer service
- Good time management skills
- Strong communications skills
- High attention to detail
- Adaptability
- A team mentality
- Competent with technology
Additional Information:
Does this sound like you? If so we would love to hear from you
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