Service Centre Operator NSW
3 weeks ago
This is a full-time role in a business that operates 7 days a week, with our Service Centre operational between 7:00am and 10:00pm daily.
The Service Centre is the nerve-centre of the TOMRA operation, monitoring our systems throughout NSW via remote login to minimise downtime and coordinate all onsite maintenance and repairs, as well as provide Australia-wide customer service.
You will be required to interface with our partners, technicians, and customers, working in a team-based environment.
Key Responsibilities:
- Provide hotline technical support to partners and colleagues in the field
- Assist with customer queries and complaints
- Monitor systems and run diagnostics via a web-based portal
- Interact with technicians, colleagues, and partners visiting sites
- Analyse anomalies and take corrective actions
- Perform configurations and changes to the machines remotely online
- Coordinate onsite maintenance and repairs
Requirements:
- A passion for customer service
- Good time management skills
- Strong communications skills
- High attention to detail
- Adaptability
- A team mentality
- Competent with technology
About TOMRA:
TOMRA is a leading provider of recycling and waste management solutions. We are committed to making a positive impact on the environment and our communities.
Find out more about TOMRA at our website.
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