TOMRA Service Centre Operator
3 weeks ago
The Service Centre Operator role is a full-time position in a dynamic business that operates 7 days a week. Our Service Centre is operational between the hours of 7:00am - 10:00pm daily.
This role is responsible for monitoring our systems throughout NSW via remote login to minimise downtime and coordinate all onsite maintenance and repairs. You will be required to interface with our partners, technicians and customers, working collaboratively in a team environment.
Key Responsibilities:
- Provide hotline technical support to partners and colleagues in the field
- Assist with customer queries and complaints
- Monitor systems and run diagnostics via a web-based portal
- Interact with technicians, colleagues and partners visiting sites
- Analyse anomalies and take corrective actions
- Perform configurations and changes to the machines remotely online
- Coordinate onsite maintenance and repairs
Requirements:
- A passion for customer service
- Good time management skills
- Strong communications skills
- High attention to detail
- Adaptability
- A team mentality
- Competent with technology
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