Customer Experience Leadership Manager
1 month ago
L'Oréal Australia is part of the L'Oréal Group, a leading global beauty company. Our Operations division includes Warehouse, Customer Care & Credit, Master Data and Supply Chain teams, working together to improve our supply chain and achieve greater agility and efficiency.
Role OverviewWe are seeking an experienced Customer Experience Leadership Manager to lead our Customer Care team. The successful candidate will be responsible for effective team leadership, ensuring a seamless exchange with internal stakeholders, and providing a superior service to customers.
Key Responsibilities- Recruit, develop and manage a high-performing team to deliver exceptional customer experiences.
- Collaborate with all parts of the business to ensure a cohesive and customer-focused approach.
- Implement organizational changes to meet evolving business needs.
- Analyze and solve complex problems to drive continuous improvement.
- Ensure the smooth execution of the order-to-cash cycle in line with Supply Chain Management Standards.
- You have 3+ years of experience in a similar role or relevant management/leadership experience.
- You possess strong people management skills, excellent relationship building ability, and a dynamic personality.
- You are highly analytical, with strong attention to detail and excellent verbal and written communication skills.
The ideal candidate will have a proven track record of driving customer-centric initiatives, leading high-performing teams, and delivering results in a fast-paced environment. This is an excellent opportunity to join a dynamic organization and contribute to our mission of Beauty for All.
What We OfferWe offer a competitive salary package ($120,000 - $150,000 per annum), depending on experience, plus benefits and opportunities for professional growth and development.
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