Rentals Customer Experience Specialist

3 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $10,400 - $130,878
Customer Service Role

We are seeking a highly skilled and customer-focused individual to join our team in Brisbane.

  • In this role, you will be the face of our brand, interacting with customers at the rental counter and providing exceptional service.

You will be responsible for establishing customer car rental needs by actively listening, reviewing add-ons and services to determine the best options for the customer, communicating rental procedures and guidelines effectively, completing rental bookings in a timely and efficient manner, and answering customer questions and inquiries.

The ideal candidate will have a full and valid Australian driver's licence, availability to work a rotating roster (including weekends, evenings, and public holidays), experience in customer service, retail, hospitality, or sales, ability to work in a fast-paced environment while delivering exceptional service, and comfortable using computer systems to manage bookings and rental information.

Key Skills:
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong attention to detail and problem-solving skills
  • Ability to adapt to changing situations and priorities
Benefits:
  • Competitive hourly rate + loadings + performance bonuses
  • Wellbeing program including life insurance, discounted health cover & superannuation options
  • Access to Perkbox – discounts on retail, fitness, cinema, and more
  • Employee discounts on car rentals across Avis Budget Group
  • 24/7 Mental Health Support via Employee Assistance Program (EAP)
  • Comprehensive training to help you succeed and grow
About Us:

Here, you will be joining a team of driven individuals who are passionate about delivering exceptional customer experiences. We value diversity, equity, and inclusion within our workforce, consumer base, communities, and supply chain.

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